Delivery & Return


Free Delivery UK Mainland standard delivery for small and medium hats, it takes 3-5 working days.

Flat fees for UK Mainland standard delivery for large hats.

Options of Express next day delivery.

International delivery can be arranged, please contact for information.

Made to order Millinery and dresses need production period. Dispatch time is as stated in item description. 


Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note, there are exceptions. 

No returns of Bespoke items , or any item with special request and changes.

No returns of Delicate feather made hats or fascinators, return shipping and extra handling could damage feathers irreversibly.

No returns of Hats or fascinators damaged by the customers.

Couture hats and fascinators are not waterproof or wind proof, please keep it away from rain and bad weather to avoid damage.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be with tads still attached and in the original packaging.

Shipping cost of the purchase is not refundable.

To return your product, you should mail your product to:

47 Fillebrook Road
E11 4AU

Return Shipping Cost:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

47 Fillebrook Road
E11 4AU.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.